We value our customers and want your stay to be as relaxing as possible. Please read through our policies before making a reservation at one of our Cabins in Jefferson NC.
A credit card number is required to confirm a reservation. The card will be charged for the first night's stay upon making the reservation. The remaining balance of your stay will be due at check-in.
Because of our size, cancellations affect us significantly. If notification of a cancellation is received at least 14 days prior to the arrival date, the first night's stay charge is refundable with the exception of a $25 cancellation fee. If notification of a cancellation is received 14 days or less prior to the arrival date, the full amount of the original reservation will be charged and is non-refundable. Early departure falls within our cancellation policy. There are no refunds for early departure. “No shows” (no call or email to cancel) will be charged the full amount of the reserved stay (1 night, 2 nights, etc.).
Weekends typically require a minimum two night stay. Three-day holiday weekends (Memorial Day, Labor Day, etc.) require a three-night minimum stay. Please call us if you are interested in a one night weekend stay. We can frequently accommodate that request as a last minute reservation.
Cash, Visa, MasterCard, Discover, and American Express are accepted as payment.
A 7% North Carolina sales tax and a 3% Ashe County occupancy tax is added to the room rate.
We check-in guests between 4 p.m. - 8 p.m. Please let us know if you will be later than 8 pm and we will set you up for a shelf check-in. We can accommodate early check-ins if pre-arranged. There is a small fee for early check ins. Check-out is by 11 a.m.
Please be respectful of other guests and keep 10 pm to 8 am as "Quiet Hours".
Due to the historic nature of our wooden cabins, we do not allow open flames in or near our cabins. Please do not bring candles or any other sort of open flame. You are welcome to bring a grill (we do have tri-pod grills for over the wood firepits) but we ask that you place them away from the cabins.
For the comfort of ALL guests, no smoking is permitted inside any of our buildings. Smoking is permitted in outside areas. We ask that you be respectful of other guests and smoke away from all doors and windows.
WiFi is available in most of our cabins. Some of our cabins offer flat-screen TV's and DVD players. Please see the cabin descriptions in the check availability page for the details. WiFi is always available in our Lodge building.
Our area can be challenging for some cell phone providers. We do find that Verizon typically works in our area. Other carriers can be very sporadic. We strongly suggest that you print the directions on how to find us.
Well-behaved dogs are welcome in some of our Crumpler NC cabins. All dogs on the property must be on a leash at all times.
Our dog rules are pretty simple and outlined below. In the unlikely event that your dog damages any part of the room, you are responsible for the damages. Our Acorn, Brookside, Duck, Farnhouse, and Bird's Nest cabins are all dog friendly.