The Cabins at Healing Springs

Policies of our West Jefferson NC Cabin Rentals

We value our customers and want your stay to be as relaxing as possible. Please read through our policies before making a reservation at one of our Cabins in Jefferson NC.


A credit card number is required to confirm a reservation. The card will be charged for the first night's stay upon making the reservation. The remaining balance of your stay will be due at check-in.


Because of our size, cancellations affect us significantly. If notification of a cancellation is received at least 14 days prior to the arrival date, the first night's stay charge is refundable with the exception of a $25 cancellation fee. If notification of a cancellation is received 14 days or less prior to the arrival date, the full amount of the original reservation will be charged and is non-refundable. Early departure falls within our cancellation policy. There are no refunds for early departure. “No shows” (no call or email to cancel) will be charged the full amount of the reserved stay (1 night, 2 nights, etc.).

Minimum Stay

Weekends typically require a minimum two night stay. Three-day holiday weekends (Memorial Day, Labor Day, etc.) require a three-night minimum stay. Please call us if you are interested in a one night weekend stay. We can frequently accommodate that request as a last minute reservation.

Accepted Payment Methods

Cash, Visa, MasterCard, Discover, and American Express are accepted as payment.


A 7% North Carolina sales tax and a 3% Ashe County occupancy tax is added to the room rate.

Check-In / Check-Out

We check-in guests between 4 p.m. - 8 p.m. Please let us know if you will be later than 8 pm and we will set you up for a shelf check-in. We can accommodate early check-ins if pre-arranged. There is a small fee for early check ins. Check-out is by 11 a.m.

Quiet Hours

Please be respectful of other guests and keep 10 pm to 8 am as "Quiet Hours".

Open Flames

Due to the historic nature of our wooden cabins, we do not allow open flames in or near our cabins. Please do not bring candles or any other sort of open flame. You are welcome to bring a grill (we do have tri-pod grills for over the wood firepits) but we ask that you place them away from the cabins.


For the comfort of ALL guests, no smoking is permitted inside any of our buildings. Smoking is permitted in outside areas. We ask that you be respectful of other guests and smoke away from all doors and windows.

WiFi & TV

WiFi is available in most of our cabins. Some of our cabins offer flat-screen TV's and DVD players. Please see the cabin descriptions in the check availability page for the details. WiFi is always available in our Lodge building.

Our area can be challenging for some cell phone providers. We do find that Verizon typically works in our area. Other carriers can be very sporadic. We strongly suggest that you print the directions on how to find us.

Pet Policy at The Cabins at Healing Springs


Well-behaved dogs are welcome in some of our Crumpler NC cabins. All dogs on the property must be on a leash at all times. 

Our dog rules are pretty simple and outlined below. In the unlikely event that your dog damages any part of the room, you are responsible for the damages. Our Acorn, Brookside, Duck, Farnhouse on Baker Drive, Over The River, Through The Woods, RIverWalk Cottage, Whistle Pig, Fern, and Bird's Nest cabins are all dog friendly.

  • There is a $20 per day, per dog rate.
  • We do ask that you keep the dog(s) off of the furniture and bedding.
  • Dogs must be on leashes at all times when they are on the property.
  • We do ask that you not leave your dog loose and/or unattended in the cabin while you are out for the day. 
  • Poop scooping is required.
  • Owners are responsible in FULL for any damages.
  • Dogs must be altered, current on all vaccinations and flea & tick controlled.
  • If your dog is not well behaved or disturbs other guests by barking, we do have the right to ask the owners to kennel their dogs or leave. No refunds will be offered.